The Association of American Railroads has recognized CSX and its wholly owned subsidiary Total Service Distribution, Inc. (TDSI) with an industry award for the highest-quality automotive ramp service performance in the U.S.
The AAR awards, given each year to one origin and one destination facility in the industry, recognized CSX’s Strawberry Yard in Louisville, Ky., as the top origin for finished vehicle staging and loading, and CSX’s facility at Palm Center, Fla., as the top destination for light vehicle unloading in 2014. The recognition is the result of quality review audits that examine the policy, procedures and conditions at the facilities, emphasizing safe operations and the handling of vehicles to prevent damage.
“The recognition of these facilities is indicative of the level of quality we deliver throughout our network of world-class vehicle distribution centers,” said CSX Executive Vice President and Chief Commercial Officer Clarence Gooden. “Our core strategy for our automotive customers focuses on delivering safe, high-quality service every day, and we appreciate the recognition of the hard work of our automotive network employees. With North American light vehicle production and sales expected to increase year-over-year in 2015, CSX continues to serve a growing automotive market, and has invested in locomotives and multi-level autoracks to continue delivering high levels of service for our customers.”
CSX was also the only railroad named to the Hyundai GLOVIS President’s Club for elite service, the third consecutive year CSX has been recognized. The award from GLOVIS, a third-party logistics service provider, recognizes companies that performed at the highest level when measured against key metrics including transit performance, damage-free shipment handling and deliveries and customer service, which includes railcar availability, ease of doing business, claims processing, special requests, general satisfaction and responsiveness to customer needs.